Wefix Company for Maintenance and Installation Services
The Challenge:
WeFix was facing major challenges in managing maintenance and installation requests, as manual processes were leading to:
Lost requests: Difficulty in receiving and tracking customer requests.
Absence of follow-up: No clear mechanism to follow up on the service status after the request.
Difficulty in decision-making: The lack of information about the requests caused slowness in providing solutions.
We designed and developed a custom mobile application for "WeFix" that enables customers to request services easily and clearly, while allowing the company to efficiently track and manage these requests.
Key Features of the System:
Easily Service Request:
The application enables customers to submit maintenance and installation requests clearly and simply, while ensuring that no data is lost.Comprehensive order tracking: The application allows the company to track each request from the moment it is received, through verification, acceptance or rejection, scheduling inspection appointments, and carrying out the services.
Rating and Pricing System: The application simplifies the process of evaluating the service and determining the appropriate price, ensuring transparency for both the customer and the company.
The Results:
Thanks to this application, Wefix has achieved a tangible positive transformation in its operations:
Elimination of lost requests: It became impossible to lose any maintenance or installation request, which ensured the delivery of service to every customer.
Regular and real-time follow-up: The company became able to monitor all its services in real time and on a regular basis, which contributed to improving service quality.
Speed and effectiveness in finding solutions: The new system allowed for identifying problems and providing solutions quickly and effectively, which led to increased customer satisfaction.