RPI Company for Home Appliances
The Challenge:
RPI faced major challenges in managing after-sales maintenance requests, which affected the efficiency of its services and customer satisfaction. The loss of maintenance requests and the absence of a clear system for follow-up were leading to delays in response and leaving customers without effective solutions to their problems.
We developed a custom application for "RPI" that connects customers and the maintenance team directly and efficiently. The application makes it easier for customers to send maintenance and installation requests and provides the company with an integrated system to manage and follow up on these requests.
Key Features of the System:
Maintenance Request Tracking: The system enables the company to track every maintenance request from the moment it is received, through verification and assigning the appropriate technician, all the way to service completion.
Real-time Reports on Technical Issues: The application provides detailed and instant reports on reported defects and issues, helping the company understand the weak points in its products.
No Lost Requests: The system ensures that no maintenance request is lost, thanks to precise tracking and follow-up mechanisms.
The Results:
Thanks to this application, “RPI” achieved a tangible transformation in the quality of its products and services:
Improving Product Quality: The quality of the company’s products increased by 95%, thanks to the use of real-time reports on technical issues, which allowed the management to correct manufacturing defects and continuously improve quality.
Effective response to maintenance requests: 99% of maintenance requests were successfully provided, which reflects the efficiency of the system in ensuring the receipt and follow-up of all requests.
Increased customer satisfaction: The improvement in product quality and the speed of response to maintenance requests led to a significant increase in customer satisfaction and their trust in the brand.